Carolyn's Credentials

Professional Speaker, Trainer & Consultant

Expert in "Whole Organisation Marketing" and Reputation

Carolyn is a conference speaker, trainer and consultant in people and corporate branding. She focuses on people and culture development from a marketing perspective, to boost your whole customer experience, your brand and your bottom line.

Prior to setting up her own company, she had 20 years' corporate experience in marketing, communications and people development, 15 at a senior strategic level across b2b and b2c environments, working in medium to multi-national organisations including Apple computer and Robert Maxwell technologies. Over the years she has worked with companies such as Selfridges, Harrods, IBM and JCB.

Carolyn has a degree level qualification in marketing management, has studied Marketing Communications and International Marketing with the Chartered Institute of Marketing, and has been trained in the psychology of marketing, buying and selling. She also has an honours degree in modern languages.

Throughout her career, Carolyn has managed and developed teams and individuals. She has devised and run organisation-wide development workshops to improve the whole customer experience, customer relationships, service, branding, image, reputation, and individual, team and organisational marketing.

Earning Her Stripes

She has earned her marketing stripes working in the commercial and not-for-profit sectors - in the computing, education and training, and housing and construction industries. However, her methods and style are applicable and adaptable to any industry.

She has been trained in and worked in direct sales too. She has managed teams and budgets, and has all round business experience from her many years of working at a strategic level in marketing and communications management. This means she can quickly get to grips with your organisation's structure and way of working.

With a Passion

Carolyn is a passionate, inspirational and charismatic speaker and trainer who injects her own brand of humour and fun into her presentations and training - following her motto of 'no fun, no point'. From her wide-ranging business experience, she is able to understand and empathise with different individuals and teams' circumstances and points of view, and so more effectively help them to break down barriers to progress.

To enrich her training, Carolyn draws on her own experiences, observations and strategies for dealing with negative events and turning them into positive attitude and outcomes.

"I have developed my training from many years of seeing the good, the bad and the ugly sides of the customer experience, customer relationships image and corporate culture. Something which has been evident time and time again, is that just doing more work, doesn't work long term if people's attitude and thinking aren't right in the first place."

Carolyn combines personal development and different self-marketing and thinking strategies with her wealth of marketing and communications experience, to help people see situations from new perspectives and turn them to their advantage.

Incorporating these methods into her sessions, Carolyn can help your whole organisation to 'THINK Marketing', act marketing, and help every individual be the best ambassadors for your business to make you more successful.