"The best conference training session I have listened to in many years. A real breath of fresh air which has inspired me to greater things."
Catriona Fountain
Head of Communication
"Carolyn's approach is refreshing and highly engaging. She turns a complex issue into a fun learning experience. I would recommend her talks for Board Members to office juniors and all points in-between!"
Simon Brader
Head of Marketing, PR & Communications
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Are you looking for a keynote that will have an impact on your whole organisation, create a buzz, give your people tools to remember, and get everyone talking about how they can improve the whole customer experience, relationships, reputation and image?
Would you like a speaker who is inspiring, dynamic, engaging, charismatic, passionate, witty...and a woman?!
Carolyn's keynotes deliver powerful messages that are remembered and talked about. She can win over audiences to new ways of thinking. She will inspire them to take action to help you get better value from your commercial activities, create the reputation and customer relationships you want, and the success you deserve.

No matter what the size of your organisation, if everyone in it isn’t doing Whole Organisation Marketing and living and delivering your brand promise and customer experience through everything they do, you won’t be keeping or attracting as many customers and partners as you could be. You'll not only be disappointing and confusing customers, but also wasting a chunk of any marketing, communications or sales budget you’ve spent raising their expectations in the first place. You'll be missing out on improving your customer relationships, image, profile and reputation, and on generating increased referrals, positive publicity and leads to boost your brand and bottom line.
This inspirational and entertaining keynote will help everyone in your organisation to understand marketing from a wider perspective, how to live and deliver your brand promise and pro-actively promote themselves and your organisation in the course of doing their jobs. It will help them to improve the whole customer experience, customer relationships, image and reputation, generate better referrals, more positive publicity and enquiries/leads, without you having to spend any more marketing or sales budget to do so. They will start to see their roles from a broader perspective, and how everyone can benefit from adopting a "THINK Marketing" strategy, not only in work, but out of it too.
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It's very easy when everyone is busy solving problems, rushing round dealing with the unexpected, planning and forecasting, and just trying to do the day job as well, to forget to acknowledge the positive things too.
This lively, fun and highly interactive breakout style session will give you the opportunity to look at what's best about your organisation, and how everyone can pro-actively celebrate and promote that, and have fun too.